Papa John’s is a company with headquarters based in Jeffersontown, Kentucky, the United States. It is a restaurant franchise company that has branches globally. The company has been recognized as one of the largest restaurants that deliver pizza and take-out.
After several woes in the company’s top management, it was decided that a new look was required to revamp the company. There was also a need for the company to strengthen its relationship with their customers and reassure them that all is well. Therefore, a new CEO was hired to take over the company’s business. Steve Richie is now the new President and Chief Executive Officer of Papa John’s Pizza. Steve Richie is seen as a man of actions that the company was looking for.
When he first joined the company, Steve Ritchie Papa John’s decided to write a letter to their customers. Among the issues addressed in the letter to customers is an apology for the unfortunate turn of events in the company. He requested the customers to avoid any negative comment regarding the company and join him in rebuilding the firm. He also stated that Papa John’s does not consist of an individual but instead, is larger than one person. The company consists of over 120, 000 franchise members of a unified team and corporates. These people come from various communities in the world and are dedicated to providing better pizza products and services to their clients. These are the people holding the firm together and no individual can break the trust that this team has earned itself over the years.
Steve Richie has also recognized the need to show their clients and stakeholders on the various steps taken by the company to bring positive changes. Some of the actions taken by the company to bring in the desired changes include the use of experts to audit the company’s diversity and culture. The senior management will also collect data from franchisees, and employees to come up with information that will be used to help the company move forward. The company will also open a channel of communication with their customers to keep them informed of the company’s activities. Steve Richie assured their clients of accountability and better days ahead.