When it comes to an assisted living center, people might think there is a formula that works and that is the way it should be done and there are no ways around it. However, that is a rather narrow-minded way of thinking and looking at the world. When it comes to assisted living centers, there are many formulas and many ways to get it done right. There is no one right way and no one wrong way. It is all about what works for the particular resident and what makes them happy. At the end of the day, if the resident is not happy, they have not done their job.
At The Manse on Marsh, they make sure that each and every single resident is happy. If one is not happy, they go out of their way to make sure they are happy and they stay happy. They do that by communicating with the resident. They find out what is working, what is not working, and what they can do to make it a pleasant stay for them. They want it to be as enjoyable as possible without any issues. They take the time to treat them like the individuals that they are as everyone has a different personality type and it is important to remember that and recall that at all times.
Reasons like this and so many more are why they have won “The Golden Star” award for their work. This is based on reviews and how they handle them. Just about every review of The Manse on Marsh is positive, but if there is a negative one, it up to them to solve it in a timely and respectful manner. Respect is something they have for everyone that steps foot through their doors.
They know that by treating them with respect, they will feel at home, comfortable, and like they are valued. Everyone, no matter what their age is, wants to feel valued and they want to feel like they are heard. When people are not heard, that is when they get upset. At the Manse on Marsh, they will always be heard loud and clear.